Refund & Returns Policy

Introduction

DCH Contracting T/As Hampshire Oil & Grease Ltd. At Hampshire Oil & Grease Ltd, we are dedicated to the provision of exceptional products and services, with an unwavering commitment to your complete satisfaction.
Our Return and Refund Policy serves as a testament to our steadfast pledge to ensure a streamlined and transparent process for returns and refunds, thereby exemplifying our dedication to your satisfaction. For any inquiries or further assistance concerning our renowned branded lubricants, returns, or refunds, please do not hesitate to communicate with us via [Email Address] or by phone at 01489 346519.

With the utmost regard,
DCH Contracting T/As Hampshire Oil & Grease Ltd.

1. Return and Refund Period

Our return and refund policy encompasses a 30-day timeframe commencing from the date of purchase. After the lapse of this 30-day period, we regret that we cannot offer a full refund or exchange.

2. Eligibility for Returns

To qualify for a return, the following criteria must be met:

• The item must remain unused and in the exact condition as it was received.
• The item must be in its original packaging.

3. Non-Returnable Items

Certain product categories are exempt from return, including, but not limited to:

• Perishable goods, such as food, flowers, newspapers, or magazines.
• Intimate or sanitary goods.
• Hazardous materials.
• Flammable liquids or gases.

Additional items not eligible for return include:

• Gift cards.
• Downloadable software products.
• Select health and personal care items.

4. Proof of Purchase

For the processing of returns, a valid receipt or proof of purchase is a requisite.

5. Manufacturer Returns

We kindly request that customers abstain from returning purchased items directly to the manufacturer.

6. Partial Refunds

In specific circumstances, only partial refunds may be granted for oils and lubricants:

• Oils and lubricants that show signs of use or are not in their original condition.
• Oils and lubricants that are damaged or missing parts for reasons not attributable to an error on our part.
• Oils and lubricants returned beyond the 30-day window after delivery.

7. Refunds

Upon receiving and scrutinizing your returned item, we will send an email notification indicating the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a designated time frame.

8. Late or Missing Refunds

In the event you have not received a refund as expected, we recommend the following steps:

• First, inspect your bank account.
• Subsequently, contact your credit card company, as some time may transpire before the refund is officially posted.
• Lastly, contact your bank, as there is often a processing period before a refund is reflected.

If, after these measures, you have not received your refund, kindly contact us at [Email Address].

9. Sale Items

Regular-priced items are eligible for refunds, whereas sale items cannot be refunded.

10. Exchanges

We solely entertain requests for item exchanges in cases of defect or damage. Should you require an exchange for the same product, please contact us via email at [Email Address] and dispatch your item to:

Hampshire Oil & Grease,

Corhampton Lane Farm, Corhampton,

Hampshire SO323NB.

11. Gifts

• In the circumstance where an item was identified as a gift upon purchase and was directly dispatched to you, you shall be entitled to a gift credit of equivalent value upon receipt of the returned item. A gift certificate will be dispatched by mail.
• If the item in question was not labelled as a gift during the purchase or if the donor had the order shipped to their address for subsequent gift-giving, a refund shall be issued to the giver of the gift, thereby notifying them of your return.

12. Shipping Returns

To initiate the return of your product, please dispatch it to the following address:

Hampshire Oil & Grease,
Corhampton Lane Farm,
Corhampton, Hampshire SO323NB.

You shall bear the responsibility for the shipping costs associated with returning your item, and these costs are non-refundable. The duration required for the exchanged product to reach you may vary contingent upon your geographical location. For items of higher value, we advise considering the utilization of a trackable shipping service or the procurement of shipping insurance. Please note that we do not guarantee the receipt of your returned item.

13. Need Help?

For any inquiries, concerns, or additional support pertaining to refunds and returns, we cordially invite you to contact us at [Email Address] or to reach us by phone at 01489 346519.
With the utmost consideration,
DCH Contracting T/As Hampshire Oil & Grease Ltd.